Need to return an item from your order? We’ve made the process as simple as possible.
Follow the steps below to request your return.
Step 1 — Wait until your order has been delivered
Once your order has been delivered, you’ll receive a delivery confirmation email from Leonard Hudson.
In this email, select “View your order”.
Select “View your order” to access your order details.
Step 2 — Select “Return items”
Selecting “View your order” will take you to your order page.
You can access this page from your mobile, tablet or computer.
In the top-right corner of your order page, select “Return items”.
Your order page may look slightly different depending on the device you're using.
Step 3 — Choose the items you would like to return
You’ll now be able to select the item or items from your order that you would like to return.
Select the reason for your return and follow the instructions on screen.
Once you're happy with your selections, submit your return request.
Step 4 — We'll review your return request
Your request will be sent directly to the Leonard Hudson team.
Once your return has been approved, you’ll receive an email confirmation with your return information.
If there is a problem with your request or we need any further information, a member of our team will get in touch.
Step 5 — Return your items to us
You should have received a returns label and packing slip inside your original parcel.
Please use the returns section on your packing slip to indicate which item(s) you're returning and the reason for the return.
Place the packing slip inside your parcel before sending it back to us. This helps our team identify your order and process your return as quickly as possible.
Return postage
£4.99 — Standard returns
Applies if you've ordered the incorrect size, changed your mind or no longer require the item.
FREE — Faulty, damaged or incorrectly supplied items
If an item is faulty or damaged, or we've sent you the incorrect item, you won't be charged return postage.
What happens next?
Once your parcel arrives back with us, our team will check the returned item(s) and process your return in accordance with our Returns & Refunds Policy.
Please ensure returned garments are unworn, unused and in their original condition, with tags attached where applicable.
Please note that personalised, embroidered or made-to-order items may not be eligible for return unless they are faulty or have been supplied incorrectly.
Need some help?
If you have any questions or you're having trouble requesting a return, please get in touch.
Our friendly team will be happy to help.
Email: sales@leonardhudson.co.uk
Website: www.leonardhudson.co.uk